Wednesday, March 21, 2012

Can we replace call centers with iphone Siri?


I was wondering why the planet spends so much money in the $150-billion business process outsourcing industry, especially in voice calls to call centers.
If your iPhone Siri can be configured to answer any query, why can’t it be configured as a virtual assistant, customer support, marketing outbound or even a super charged call center interactive voice response?
Can we do and run some tests on this? What you think?

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